Why Use Maya?

Common diseases commonly occur, rare diseases rarely happen but we neglected these so-called "Minor Ailments". Symptoms of common disease are under-researched, little understood and managed with uncertainty and often-using common sense.

Some symptoms make patients anxious and so access information via Internet or books. This often result in increasing anxiety, demanding emergency appointments in surgery or visiting hospital. The culture of dependency on doctors has increased cost resulting in patients consulting friends, nurses and chemist resulting in delay, complications and death.

Presenting symptoms like runny nose, snuffles, or rhinitis have been diagnosed as common cold and cough as chest infection. Asthmatics were labelled as wheezy bronchitis, tendency, viral infections, and flu and often treated with antibiotics.

Similarly, doctors also encouraged patients with high fever, sore throat, and earache to access healthcare professionals. Now it is mandatory not to prescribe antibiotics for "Minor Ailments".

Views on the common diseases as seen in primary and secondary medical care vary and depend on the primary care physician or nurses experience of interpreting symptoms.

Some patients exaggerate their symptom; pain, demand tests or treatment but others who trust their doctors conceal their emotions and receive the best advice or treatment.

Offering advice or treatment based on algorithms and protocol is un-ethical because this can often results in errors, delay in diagnosis that may result in long-term complications. Doctors must be allowed to use their knowledge and skill to diagnose disease and offer treatment only if necessary.

Please Register and use Maya before you visit hospital or consult a doctor to help reduce delay, cost, cross infections and antibiotic abuse.

How Can Maya Help?

We have seen patients developing minor and serious complications because they did not consultation a doctor early, due to fear of cost, cross infections or received false reassurance from nurse or chemist.

As doctors working in acute and intensive care for almost thirty years, we have used this simple tool to priorities consultation, treatment or hospitalisation.

Maya thinks like a junior doctor working in a hospital or Emergency Care. She presents you a list of common symptoms and allows you to choose the answer to few leading questions.

Based on your response, Maya will grade the severity of your illness. Once she decides you may require clinical examination, tests or investigation, she will advice you to speak or consult a doctor.

If the symptom cannot be managed at home or in primary care, she will advice you to go to hospital as an emergency.

Maya the only tool developed with passion to help you reduce wasted consultation, cost, medical errors, cross infections, hospitalisation and antibiotic abuse.

Tell me and I will forget. Teach me and I will remember. Involve me and I will learn. Benjamin Franklin

"Knowledge Of Health Is Knowledge Of Life" and the way to make healthcare affordable is by educating you and letting you be involved in the decision making process. This symptom checker tool is based on "Clinical Acumen" (How doctors think) and not based on the "Manchester Triage Scoring System" developed by nurses and medical students.

Knowledge and understanding about health and well-being has advanced, but access to healthcare professionals has not seen a similar improvement. Its sad to hear that forty five million Americans are not insured, in UK the access to doctors has become very difficult as well as expensive and in India, 97% of patients accessing healthcare are bankrupted.

Seventy percent of the cost of providing healthcare is spent on medical professionals (doctors). To save cost some healthcare providers in some countries are allowing nurses and non-medically trained personnel to diagnose and treat patients. We identified minor and major complications that have, as a result of this less than optimal approach to diagnosis, resulted in pain and suffering to people just like you.

Our mission is to help you learn more about your symptoms and reduce short and long-term complications or death. Arriving at medical diagnosis and deciding on appropriate treatment based on algorithms, protocols and/or guidelines is not safe. This, however, is unethical because it often lead to a delay in treatment.

Illness or Illusion?

Since Antibiotics became widely available patients have been encouraged to consult and seek advice early, the result of which was often the prescription of a course of antibiotics. This has not only undermined your confidence as a patient, but also made bacteria stronger and more resistant to antibiotic agents.

Doctors have stopped managing illness based on history and clinical examinations and gave more importance to tests and investigation. Unfortunately, this over enthusiastic urge to encourage consultation, investigations, performing tests and investigation has made us loose the human face of medicine and increased cost.

When patients describe the symptoms for which they are seeking professional attention, they are also reporting the story of an illness as they have lived, and remembered it.

(Srivatsa KM. QHJ (BMJ), 1996)

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